Terms & Conditions

Returns, Exchanges and Warranties
Wilderness Sea n Ski will not refund due to 'change of mind' or 'don't like or need' the product, 'found the product cheaper elsewhere' or an incorrect purchase due to incorrect size being purchased (as size charts have been provided) but happy to issue a store credit or an exchange. We will also not refund or replace goods where products have been used or misused and have caused damage contributing to the failure of the goods. A 20% restocking fee may be be applied.

All equipment sold by Wilderness Sea n Ski is covered by the manufacturers specific warranties and subject to the use and maintenance terms therein. We will undertake to repair, replace or exchange any items which are returned under the terms of the manufacturers warranty.

In all other warrranty and exchange returns will only be accepted once authorisation is obtained from our Customer Service within 30 days of purchase. 

All returns and exchanges must be shipped back at customers expense and must arrive in like new condition in the original packaging. Shipping and handling charges are non refundable and payable by consumer. 

Return Address:  Wilderness Sea n Ski 137 George St, Liverpool  NSW 2170
Please Include a note with Name of Order and your request for return..

All Returns & exchanges please email  sales@wilderness.net.au

** Sorry we are not accepting returns of snorkels, facemasks, neckwarmers & snow gloves for the interests of public health and safety due to Covid-19. Thanks for your understanding.

Acceptance of Order
Orders are only accepted by Wilderness Sea n Ski subject to these Conditions of Purchase and Terms of Trading. Variations of these conditions will not be accepted by Wilderness Sea n Ski  without an agreement in writing prior to the order being placed. Wilderness Sea n Ski  reserves the right to refuse any order.

Stock Availability
All goods ordered are offered strictly subject to availability. Please contact Wilderness Sea n Ski  via email on sales@wilderness.net.au or phone 9822 4112 if you wish to check availability of products or have any other questions. If an item ordered is temporarily out of stock  Wilderness Sea n Ski will contact you and inform you of the expected delivery date.

Delivery & Shipping
Although Wilderness Sea n Ski seeks to dispatch all items within 48 working hours if by chance goods ordered are not in stock, customers are requested to allow 5 working days for delivery. Customers will be kept informed of an expected delivery date in the event of a longer delay. Where a request has been made for delivery on a specific date, Wilderness Sea n Ski will do all in its power to honour this date. However the company will not entertain any claim whatsoever for compensation arising from failure to deliver on this day. Please let Wilderness Sea n Ski know of any special delivery instructions. You may wish to have your order delivered to work or a more convenient address. We are unable to guarantee specific delivery times for orders as we are reliant on external couriers for these deliveries.

Damaged Items, Claims and Shortages
Notification of damage or shortage must be made to the carrier on receipt of goods and to Wilderness Sea n Ski within 24 hours of receipt of goods. This notification must be confirmed in writing within 5 working days of receipt of goods. Notification concerning non-delivery of part of a consignment must be made to Wilderness Sea n Ski within 7 days from the invoice date, otherwise no claim can be entertained. Customers are advised that in the case of a query concerning delivered goods, contact should be made with Wilderness Sea n Ski who will advise on procedures to be taken. On no account should customers attempt to return goods without following the procedures outlined at the time by Wilderness Sea n Ski .

Cancellation of Orders
Customers who wish to cancel an order should contact Wilderness Sea n Ski  directly by phone to request cancellation at least 24 hours prior to shipping. Once goods have been shipped it is the responsibility of the customer, upon authorisation from Wilderness Sea n Ski , to incur the return shipping costs.

Extent of Liability
At no time will Wilderness Sea n Ski be liable for any costs in excess of the original purchase price of the goods.

Catalogue/Website Descriptions
Wilderness Sea n Ski  has taken great care to ensure that all sizes, colours, descriptions and specifications are true, accurate and representative, however slight variations may occur as a result of ongoing research and development by manufacturers. We reserves the right without prior notice to discontinue, change specifications and designs without incurring any obligations to the customer.

Ownership of Goods
Title of ownership of goods remains with Wilderness Sea n Ski until the goods have been paid for in full.

Secure Online Ordering
The Wilderness Sea n’ Ski Online Store is protected by SSL – meaning all credit card transactions are secure. Feel secure you are dealing with a store that has been around since 1978 – if you’re not happy, neither are we. Our Online Store is packed full of stock, but if you can’t find what you are looking for or don’t like buying online then simply call us on 9822 4112 or come in and visit us at 137 George St Liverpool and our friendly staff will get you looking and feeling good for less. You can view our full range of stock in store and possibly even negotiate on price.
All orders are packed the same day and we make an effort to contact you to see if there is anything else we can help you with.

Fraud Prevention
It is a condition of sale that one of our friendly staff members may contact you to verify your payment.

Free Gift Voucher Offer
Voucher will be sent via email 1-2 days after online sale is complete.  Offer applies to advertised products included in offer.  Gift Voucher capped at $100. Applies to existing stock available. Voucher is valid for 12 months from issue date to use storewide on your next shop.